Exchange & Return

Return Request

If you are not satisfied with the purchased goods, you may return them back to us within a period of 14 days without specifying a reason. The 14-day period starts on the day in which you receive your order. Please find all legal information about returns in the “Right OF WITHDRAWAL” section below. We recommend you two options how to start the return process which are not mandatory.

Option 1: Please fill the electronic withdrawal form below at this page with all required information and press the button “SEND”. We send you a withdrawal confirmation after a short check of data.

Option 2: Log in to your customers area and go to “MY ORDERS” section. In that section you can select the option “RETURN” by pressing the button. This will lead you to the pre-filled withdrawal form. Please check the pre-filled data and press the button “SEND”. We send you a withdrawal confirmation after a short check of data.

Please send the parcel in appropriate packaging back to us with the logistics company of your choice. We generally recommend shipping with the online tracking option. The payment will be refunded within one business day after examination of the return. If you would like an exchange, we send the new item without shipping charges.

For shippings from outside European Union we recommend to use regular post with online tracking option and no express shipping companies (e.g. Fedex). Correct declaration of the parcel is “Returned Goods” attaching the original invoices.

Our return address:

Mail Boxes Etc,
Client 254 (MPEREUR e.K.)
Steinhof 5A, Haus 2
40699 Erkrath

Important Notices for Exchanges & Returns

Please notice the following impotant information:

If you wish to exchange a purchased item for another size, color, or a different model, please inform us using the comment field in the return form or insert the particular notice in the returned box. The possible price difference in case of an exchange will be refunded or charged.

Client is generally responsible for the return shipping charges. Please contact our service department immediately in case you receive wrong or damaged goods via phone or E-mail. We will take care to pick up and exchange these goods – MPEREUR e.K. will pay for the shipping in such case.

Please return the purchased goods in original condition using as far possible the original or other appropriate packaging and try to pack the goods the way you received them. The original tags should be not removed or broken. Please be aware that MPEREUR e.K. adds an own security tag to most of the items.

Refunds and Refund Period

Reimbursement will be made using the same payment method you used for the original payment. It will be made on the same account, Paypal account, credit card etc., that you have originally used.

The shipping costs for the standard shipping will be reimbursed. If you have selected the Express shipping option for your order, the standard shipping costs of the respective country will be reimbursed.

The refund or the shipping of the exchange goods are usually processed within one business day after the receipt of the return.

Please notice that refunds on credit card need different amounts of time depending on the issuing bank – this process is beyond our control. Refunds to bank accounts need 1-3 business days usually.

Exchange & Return
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